CONGRATULATIONS! 10% DISCOUNT WILL BE APPLIED TO ALL OF YOUR PURCHASE TODAY!

CONGRATULATIONS! 10% DISCOUNT WILL BE APPLIED TO ALL OF YOUR PURCHASE TODAY!

Return & Refund Policy


Our policy lasts 60 days. If 60 days have gone by since your purchase or 30 days after you received the items, unfortunately we can’t offer you a refund or exchange.


To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

We would like to inform that for sizing issues, we will process a one-time free exchange for you. Refunds will not be issued for sizing disputes, only exchanges are allowed. We only can process a refund for a damaged/flawed/incorrect order. You may refer to the size chart posted in the product description. (please check on our sizing chart carefully to avoid sizing issues).

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@clotshy.com

Sale items (if applicable)
Only Regular Priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We replace your items if they defective, damaged in shipment or doesn't fits you well.

Exchange due to sizing issues only allowed to 1 size bigger or smaller with the same variant.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Returns
You will be responsible for paying for your own shipping costs for returning your item to one of our warehouse. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary (1-3 weeks).

Though we highly encourage you double check sizes and addresses prior to placing an order with us, we fully understand that things come up and mistakes can be made.  We process orders the same day they are placed.  If a change needs to be made to your order please contact us at info@clotshystore.com ASAP and we will do our best to accommodate that change, BUT we can not give any guarantee. If the item(s) has already been shipped from our fulfillment center we cannot make changes to the order.

In that case, you can send the wrong item to our corporate offices and once received we can send out a corrected item.

Important note:
Since your order is custom printed just for you, we aren’t responsible for refunds or exchanges due to incorrect fit issues. Buyers assume all risks when choosing the style and fit of their purchase. To better help you in choosing the right size, we have made available a size chart in each product page.