What is tracking number? Tracking number is the number that is provided by the courier. We will send this number to your email after we get the tracking number from the shipment company. It will take about 5-10 days after order date. Please note that it is different from order number, and if you do not receive the tracking notification after 10 days, please check your spam folder in your email account.
Why is my tracking number is listed as expired? This case usually happens for USA customers. Should this occur, please track your order using USPS service.
Why is my tracking number is listed as pending? Usually, the tracking number needs 5-10 days to be updated since our mail notification. Should the tracking number still pending after 10 days, please immediately contact us.
Why is my tracking number is listed as not exist? Usually it will take couple of hour for the tracking number to get into the shipping company tracking system.